Cross-Border Shipping Without Limits

How Arena is expanding into new markets with Versandmanufaktur & MS Direct

How can direct-to-consumer shipping to Switzerland and the UK work smoothly—without in-house customs expertise? This case study reveals a scalable, compliant solution that integrates seamlessly with any e-commerce system.

Cross-Border Shipping to Switzerland & the UK

Arena, an international brand known for high-quality swimwear, was looking for a smart solution: How can orders be shipped to Switzerland and the UK quickly and in full compliance—without the typical customs hurdles?

The answer: A strong partnership.
Versandmanufaktur as the fulfillment and integration expert, teamed up with customs and logistics specialist
MS Direct.

The Key: Versandmanufaktur as the Central Interface

As Arena’s fulfillment partner, we don’t just handle storage and shipping within the EU – we also serve as the technical and operational bridge for cross-border logistics.

With our proprietary Order Management System “Tracy”, we ensure a seamless transition:

  • Automated data transfer to MS Direct
  • Transmission of all relevant customs and shipping information
  • Smooth integration into existing e-commerce systems

💡 This allows cross-border shipping to feel just like domestic delivery – simple, scalable, and compliant.

How It Works – The Process at a Glance

  1. Fulfillment & Data Capture
    Arena orders are picked and prepared for shipment at our warehouse. Through our OMS “Tracy,” all relevant data is automatically captured and processed.

  2. Seamless Data Transfer to MS Direct
    All shipping data, customs information, and required documents are digitally transmitted – with no manual effort.

  3. Export & Delivery
    MS Direct handles customs clearance, selects the optimal carrier (e.g., Swiss Post, Royal Mail), and ensures fast delivery to the destination country.

  4. Returns? No Problem!
    Thanks to our partnership, we provide local return addresses in Switzerland and the UK. Returns are inspected, cleared through customs, and sent back to us – ready for restocking.

The Benefits for Arena – and All Like-Minded Brands

Unlimited scalability – no in-house customs expertise required
Customer-friendly delivery times & return processes
Automated customs clearance & reduced duties
Full transparency thanks to end-to-end tracking
Fast go-live with proven partner workflows

Ready to take the next step?

The world of e-commerce knows no boundaries – and neither should your shipping. With the right mix of technology, expertise, and proven workflows, complex cross-border logistics become a seamless, efficient, and scalable process. Whether you’re a start-up or an established brand: together with Versandmanufaktur and MS Direct, you’ll turn international challenges into real competitive advantages.

🌍 Cross-border shipping has never been easier – now’s the perfect time to get started.

👉 Take the first step – we’ll be right there with you.

Let’s scale your business together!

Find out how Versandmanufaktur can unlock your e-commerce potential. We’re happy to walk you through our platform – no strings attached.

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